Customer Service Representative Careers
Customer service representatives serve as a company’s liaison by communicating with customers concerning goods and services offered. The representative interacts with clients by way of telephone and in-person conversation in addition to taking on other tasks that are vital to good customer-company relations.
Customer service representatives may take orders for goods and services, cancel customer accounts, and note complaints about products and other employees. Attention to detail and patience are crucial in this career field as representatives are sometimes faced with mistakes in billing that negatively impact customers.