Gaming Manager Careers

gaming-manager-500Gaming managers work in public arenas like casinos and restaurants and assist both customers as they game and the workers in the venue. They must keep a watchful eye on the floor to locate and identify suspected cheaters and to ensure that everyone playing and working is safe.

Managers are also responsible for duties that take place behind the scenes such as paying workers and transferring money to the bank. Managers are also the ones responsible for handling complaints from customers and making those customers happy enough that they will come back.

Gaming managers work in both larger and smaller casinos as well as in hotels, bars, restaurants and tourist attractions. They usually work 40 hours or more and spend long hours on their feet. Many receive a set salary for the years, but those paid hourly receive overtime for any hours they work beyond the standard 40 in a week.

Gaming Manager Career Snapshot

Further details on a career as a gaming manager are listed below (statistics from the May 2015 Bureau of Labor Statistics and Onet Online):


is the mean annual salary for gaming service managers.


increase in employment between 2014 and 2024.


have a High School Diploma or equivalent while 32% have a Bachelor’s degree.

Gaming Manager Education

Most gaming managers have just a high school diploma or a bachelor’s degree. Those with a diploma generally work for a casino for years before working up to a management role. Around 10% of all gaming managers have some type of advanced degree or a gaming certificate.

Gaming Manager Job Duties

Gaming managers are responsible for finding solutions to the complaints that customers make, which can relate to errors with the machine or problems with specific employees. They also track the amount of money each table makes, how much it pays out to players and the money that goes to the back room. Other job duties can include watching for both dealers and players who cheat, transferring cash deposits to a bank, scheduling employees and training new workers.

Gaming Manager Salaries

While the top 10% of gaming managers make more than $122,000 a year, the bottom 10% make around $43,000 a year according to May 2015 reports. The median salary among all these managers is $68,380 a year. Managers typically make less until they prove they can handle the duties of the job.

Gaming Manager Job Outlook

The job outlook for gaming managers is negative 1%, which means that the industry will not change much in the coming years. Though new casinos and other gaming operations opened outside of Nevada and in other states over the years, many of these facilities have a low turnover rate, which means that workers tend to stick around longer than they would in other jobs. Many facilities also promote from within instead of looking for outside hires.

Gaming Manager Skills & Traits

Gaming Manager Skill Set:Required Abilities:Tools Used by Gaming Managers:Typical Work Activities:
• Coordination
• Critical Thinking
• Management of Personnel Resources
• Speaking
• Monitoring
• Deductive Reasoning
• Oral Comprehension
• Oral Expression
• Inductive Reasoning
• Problem Sensitivity
• Security alarm systems
• Desktop/notebook computers
• Multi-line telephone systems
• Video surveillance systems
• Communicating with Others
• Decision Making
• Coaching Others
• Guiding Others
• Evaluating Compliance

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